Ghiblify - Ghibli Style AI Photo Generator Refund Policy

Last Updated: 2025-04-02

Thank you for using the Ghibli Style AI Photo Generator ("we," "us," or "Ghiblify") services. This Refund Policy outlines the terms and conditions related to refunds for our premium subscription services. Please read this policy carefully before making a purchase.

1. Refund Conditions

1.1 Free Services
Our basic services are provided free of charge and therefore are not subject to this refund policy.

1.2 Premium Subscriptions
For our premium subscription services, we offer the following refund conditions:

a) 14-Day Satisfaction Guarantee: If you are not satisfied with our premium services, you can request a full refund within 14 days of purchase without providing any reason.

b) Technical Issues: If our services cannot be used properly or fail to provide the promised features due to our technical issues, you are entitled to a prorated refund based on the affected service time.

c) Service Interruptions: If our services experience significant interruptions (lasting more than 24 consecutive hours) during your subscription period, you may request a prorated refund based on the duration of the interruption.

1.3 Non-Refundable Situations

We reserve the right to refuse refunds in the following situations:

a) The subscription period has exceeded the 14-day cooling-off period.

b) There is evidence of abuse of our services, including but not limited to violations of our Terms of Service.

c) The refund request is based on reasons unrelated to our services, such as the customer's own device or network issues.

d) You have consumed a substantial amount of service quota (e.g., you have used more than 50% of your allocated transformations).

2. Refund Procedure

2.1 How to Request a Refund

To request a refund, please contact our support team through the following method:

a) Send an email to support@ghibliphotogenerator.ai with the subject line "Refund Request."

b) In your email, please provide the following information:
   - Your registered email address
   - Purchase date
   - Subscription plan
   - Reason for the refund
   - Payment method

2.2 Processing Time

We will review your refund request within 3 business days of receipt and notify you of the review results via email.

2.3 Refund Method

Refunds will be processed through your original payment method. The refund to your account may take 5-10 business days, depending on the policies of your bank or payment service provider.

3. Subscription Cancellation

3.1 You may cancel your subscription at any time, but this will not automatically trigger a refund.

3.2 After cancellation, you can continue to use the paid services until the end of the current billing cycle.

3.3 To cancel your subscription, please log in to your account, go to "Account Settings" > "Subscriptions," and click the "Cancel Subscription" button.

4. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and for significant changes, we may notify you via email.

5. Contact Us

If you have any questions, concerns, or need further assistance regarding this Refund Policy, please contact us at:

Email: support@ghibliphotogenerator.ai

By using the Ghibli Style AI Photo Generator services, you acknowledge that you have read and agree to the terms of this Refund Policy.